Shipping & Returns
All orders from the Netherlands & Belgium that are placed before 22:30 on a working day will be delivered the next day, depending on PostNL. Orders placed on Saturday & Sunday will be delivered on Tuesday.
Orders outside the Netherlands & Belgium are delivered within 5 working days. Shipping and return costs are not reimbursed during promotional periods.
If you would like to return your order, we kindly ask you to contact firstname.lastname@example.org. Here you will receive the return instructions you need within 24 hours.
You can return your product up to 14 days after placing the order. All products that you return must meet the return conditions, if: no signs of use, all cards and accessories are still included & packaging intact.
During discount promotions, the costs of returns are NOT reimbursed by Astos. Of course you retain the comfort of a 14-day cooling-off period and you can return your product within this time, whether or not in accordance with the return conditions.
Would you like to return your purchase using a discount? Then you will receive a voucher worth your purchase amount.
You will receive your voucher by email within 14 days of your return.
The shipping costs are always calculated on top of the shipping price during promotional periods or on products with a discount.