Dispatch:
All orders from the Netherlands & Belgium that are placed before 20:00 on a working day will be delivered the next day, depending on PostNL. Orders placed on Saturday & Sunday will be delivered on Tuesday.
Orders outside the Netherlands & Belgium are delivered within 2-4 working days. Shipping and return costs are not reimbursed during promotional periods.
Return Policy:
If you decide to return an order, we kindly request that you complete the withdrawal form, print it and include it in the box you are returning.
After receiving your package, we will contact you. The return address can be found on the form. You have the right to return products within 14 days of receiving the order. To be eligible for return, the products must meet our return conditions: no signs of wear, all labels and accessories must be present and the packaging must be intact.
Promotion periods:
During promotional periods, the costs for returns are borne by the customer and will not be reimbursed by ASTOS. However, you retain the right to a 14-day reflection period and can return your products within this period, provided they meet the stated return conditions. If you return a product with a discount, you will receive a voucher worth the purchase amount. This voucher will be sent by email within 14 days of the return. Please note: during promotional periods or for products purchased at a discount, shipping costs will be charged on top of the standard shipping costs.
